B2BLIX Pigu BuyBox guides
Support questions
Why buybox status may look incorrect or undefined
Support questions· Troubleshooting· Buybox status· Monitoring
Learn why B2BLIX may show an incorrect winning status, an unrecognized seller, or an undefined BuyBox case, and what to check before changing your pricing settings.
Why CSV prices may look wrong or appear as dates in Excel
Support questions· Csv export· Excel formatting· Troubleshooting
Prices in an exported CSV file may appear as dates when opened in Excel. This is usually caused by Excel automatically interpreting the values, not by an incorrect B2BLIX export.
Why prices may keep decreasing by 0.01
Support questions· Troubleshooting· Data freshness· Monitoring
Learn why small repeated price reductions can happen, how monitoring frequency affects the calculation, and which account settings to check before changing your pricing strategy.
Why products are not found and how discovery works
Support questions· Troubleshooting· Product discovery· Monitoring
This guide explains product discovery delays, public marketplace availability, category monitoring, and differences between Product Checker, All Products, and BuyBox Simulator results.
Why products may be missing from export
Support questions· Export· Product data· Troubleshooting
Learn how to diagnose products that are missing from a B2BLIX export by checking the imported standard price, minimum and maximum limits, synchronization reports, and product-level export information.
Xml vs api synchronization: which export method should you choose?
Support questions· Synchronization· Xml export· Api export
Learn when to use XML or API export, how the two methods differ, and what to verify before changing your B2BLIX synchronization settings.