Terms of service for b2blix.buybox

1. Introduction and relationship to the general terms

These Terms of Service for b2blix.buybox (the “Additional Terms”) govern the Customer’s activation of, access to, and use of the B2BLIX Pigu BuyBox Algorithm service (the “BuyBox Service”).

The BuyBox Service is an additional Service made available through the B2BLIX Platform by SaaS Factory OÜ, registry code 16191717 (“B2BLIX”, “we”, “us”, or “our”).

These Additional Terms supplement and form part of the B2BLIX General Terms of Service (the “General Terms”). Capitalized terms not defined in these Additional Terms have the meanings given to them in the General Terms.

The General Terms, Privacy Policy, applicable Subscription Plan, current price list, and any other terms expressly accepted by the Customer continue to apply. If these Additional Terms conflict with the General Terms concerning the BuyBox Service, these Additional Terms apply to the extent of that conflict. The General Terms continue to govern all other matters.

By clicking an acceptance or activation control, enabling the BuyBox Service, submitting marketplace credentials, starting a synchronization or monitoring process, purchasing a BuyBox Service subscription, or otherwise using the BuyBox Service, the Customer confirms that it has read, understood, and accepted these Additional Terms.

If the Customer does not agree to these Additional Terms, it must not activate or use the BuyBox Service.

2. Service description and independence

The BuyBox Service is a self-service business-to-business marketplace-monitoring and repricing tool intended for professional sellers operating on supported Pigu Group marketplaces, which may include 220.lv, Pigu.lt, Kaup24.ee, and HobbyHall.fi.

The BuyBox Service may assist the Customer with discovering marketplace products, monitoring available offer information, evaluating the Customer’s latest known BuyBox position, applying Customer-selected pricing strategies, calculating proposed prices, generating output files, and submitting prices through supported integrations.

The BuyBox Service does not operate, control, represent, or determine the rules of any Pigu Group marketplace. The marketplace alone determines which offer receives the BuyBox and whether any submitted price, product, offer, or update is accepted, displayed, ranked, rejected, delayed, or removed.

B2BLIX is an independent service provider. It is not affiliated with, authorized by, endorsed by, sponsored by, or acting on behalf of Pigu Group or any supported marketplace.

Supported marketplaces, functions, integrations, interfaces, and processing methods may be added, changed, limited, or discontinued in accordance with the General Terms.

3. Customer authority and marketplace compliance

The Customer represents and warrants that it owns, controls, or is properly authorized to use each marketplace account connected to the BuyBox Service.

The Customer authorizes B2BLIX and its subprocessors to access and interact with the connected marketplace account to the extent reasonably necessary to provide the BuyBox Service.

The Customer is solely responsible for:

maintaining a valid and active marketplace seller account;
ensuring that its use of the BuyBox Service is permitted by its marketplace agreement;
obtaining all permissions required to provide marketplace credentials and account data to B2BLIX;
complying with marketplace rules, technical requirements, policies, and usage restrictions;
maintaining accurate product, price, tax, availability, delivery, and seller information;
reviewing marketplace notices, account warnings, API restrictions, and policy changes; and
ensuring that its pricing activities comply with competition, consumer-protection, tax, advertising, and other applicable laws.

B2BLIX is not responsible for suspension, restriction, warning, removal, loss of ranking, or any other action taken against the Customer or its marketplace account by Pigu Group or another third party.

4. Access credentials and authentication

4.1 Credential options

The BuyBox Service requires valid authorization information to connect to the Customer’s marketplace account.

Depending on the integration method currently supported, the Customer may be able to connect its account by providing either:

the Customer’s Pigu account login or username and password; or
a Customer-generated access key, access token, API token, or other supported authorization credential.

Where the Customer provides a supported access token directly, the Customer may be able to use the integration without providing its marketplace login and password.

4.2 Storage and use of credentials

Where login credentials are required, B2BLIX must store and process the submitted login and password so that the BuyBox Service can authenticate with the marketplace and obtain or renew the required access token.

Marketplace access tokens may expire periodically. The current integration may require reauthorization or token renewal approximately every 30 days, or at another interval determined by the marketplace.

The Customer authorizes B2BLIX to use the submitted credentials periodically to request, obtain, validate, replace, or renew an access token and to maintain the marketplace connection.

Credentials and tokens are processed using the safeguards applicable to Customer Data and as further described in the Privacy Policy. No electronic transmission, storage system, authentication method, or security measure can be guaranteed to be completely secure.

4.3 Customer responsibilities

The Customer is responsible for:

submitting valid and current credentials;
keeping the connected marketplace account active and accessible;
promptly updating credentials after changing a password, username, access key, or security setting;
ensuring that multi-factor authentication, verification requests, or other account controls do not prevent authorized access;
protecting the Customer’s B2BLIX and marketplace accounts from unauthorized access;
limiting access to credentials within the Customer’s organization; and
immediately notifying B2BLIX of suspected unauthorized access or credential compromise.

Expired, revoked, changed, incorrect, blocked, or incomplete credentials may interrupt data retrieval, synchronization, monitoring, calculation, export, or publication.

B2BLIX is not responsible for interruptions, missing data, delayed processing, failed updates, or other consequences caused by invalid credentials, expired tokens, marketplace authentication requirements, security challenges, account restrictions, or the Customer’s failure to maintain access.

5. Scope of marketplace access and data retrieval

By connecting a marketplace account, the Customer authorizes the BuyBox Service to retrieve, receive, process, and store information made available through the supported marketplace connection.

Depending on the current integration and permissions, this information may include:

product and offer lists;
EAN, SKU, marketplace product ID, and other product identifiers;
product titles, descriptions, categories, images, and marketplace links;
current, base, minimum, maximum, calculated, submitted, or published prices;
stock, availability, delivery, and fulfillment information;
seller, shop, marketplace profile, and account identifiers;
BuyBox, offer-position, and competing-offer information made available to the integration;
account-level statistics, performance information, activity indicators, and operational data;
API responses, synchronization results, status information, and technical error details;
marketplace interaction logs and records required for troubleshooting, security, or service operation; and
other information reasonably required to provide, support, secure, or improve the BuyBox Service.

The availability and scope of marketplace data are determined by the marketplace and may change without notice.

B2BLIX does not guarantee that the marketplace connection will provide every product, offer, category, statistic, field, update, or account record.

6. Marketplace profiles, product discovery, and matching

The Customer may be required to provide marketplace-specific shop names, seller identifiers, profile names, slugs, URLs, or other information that allows the BuyBox Service to associate observed offers with the Customer’s seller account.

The Customer must provide and maintain correct profile information separately for each marketplace on which it operates. Fields for marketplaces where the Customer does not operate should be left empty where instructed.

Incorrect, outdated, incomplete, or ambiguous profile information may prevent the BuyBox Service from identifying the Customer’s offer or may cause another seller’s offer to be incorrectly associated with the Customer.

Products are generally associated and matched using identifiers such as EAN. B2BLIX does not independently verify that a marketplace, supplier, or Customer has assigned the correct EAN or that every offer associated with an EAN represents the exact same product, model, package, condition, or variant.

New products and categories may not appear immediately. A product or category generally becomes available only after it appears on the marketplace and is subsequently discovered by the BuyBox Service.

The Customer is responsible for reviewing discovered products, marketplace profiles, seller associations, category assignments, and product matches before relying on the related data or calculations.

7. Customer product data and synchronization

7.1 Product-data sources

The Customer may provide product information through supported sources such as XML, CSV, Google Sheets, URL-based feeds, direct integrations, or other formats made available in the BuyBox Service.

Customer product data may include:

EAN and SKU;
current or base price;
minimum and maximum permitted price;
marketplace and product identifiers;
stock and availability;
delivery information;
category information;
product-level monitoring frequency;
exclusion instructions; and
other fields required by the selected synchronization or output method.

7.2 Customer responsibility for source data

The Customer is solely responsible for the accessibility, structure, formatting, completeness, accuracy, legality, and continued availability of every submitted product-data source.

The Customer must ensure that field names, values, identifiers, decimal formats, currencies, marketplace assignments, price limits, and other source attributes are correctly configured.

The Customer must use the available tester, preview, report, or inspection interfaces to verify that the source can be accessed and interpreted correctly before enabling recurring synchronization or publication.

7.3 Synchronization schedule

The Customer is responsible for selecting and maintaining the synchronization frequency and related settings.

Synchronization schedules are processing targets and not guaranteed execution times. A synchronization may begin earlier or later than expected because of queues, account status, data volume, maintenance, technical issues, third-party availability, authentication failures, or other operational conditions.

Monitoring, synchronization, calculation, export, and marketplace publication are separate processes. A successful monitoring action does not guarantee a successful synchronization, and a successful calculation or export does not mean that the marketplace has accepted or published the resulting price.

7.4 Output structure

The Customer is solely responsible for validating the format, structure, content, encoding, field mapping, and commercial suitability of synchronized or exported data.

B2BLIX does not guarantee that an output file or API request complies with every current marketplace requirement or will be accepted, interpreted, or applied as intended by the marketplace.

8. Monitoring and category management

8.1 Category configuration

Categories may be discovered and managed separately for each supported marketplace. The Customer must review its discovered category list and decide which categories should be monitored.

A newly discovered category may require the Customer to configure and enable its monitoring frequency before regular data collection begins.

The Customer is solely responsible for category activation, category priority, monitoring frequency, marketplace selection, and any category-level pricing coefficients or limits.

8.2 Standard frequency

The standard frequency setting determines how often the BuyBox Service is scheduled to retrieve or refresh the standard marketplace information required for monitoring and calculation.

More frequent monitoring produces more chargeable executions and may materially increase the Customer’s usage charges.

8.3 Advanced frequency

The advanced frequency setting may request or process additional marketplace information used by advanced monitoring or pricing functions, including functions intended to evaluate whether a price may be increased while remaining competitive.

Advanced processing may consume substantially more chargeable actions than standard processing. The Customer must review the current price list before enabling or increasing advanced frequency.

8.4 Individual product frequency

The Customer may be able to assign selected products an individual monitoring schedule that overrides the broader category schedule.

Individual or priority monitoring may be available at intervals as short as approximately 15 minutes where supported. Such intervals are targets and do not constitute a guarantee of continuous or real-time monitoring.

8.5 Customer cost responsibility

The Customer is responsible for understanding the combined effect of category frequency, advanced frequency, individual product frequency, product volume, and the number of connected marketplaces.

Increasing a frequency value, enabling additional categories, or creating individual product schedules may substantially increase the number of chargeable actions.

9. Price calculations, strategies, and safety limits

9.1 Seller-controlled settings

The BuyBox Service applies the pricing rules, strategies, steps, coefficients, freshness settings, and limits selected or supplied by the Customer.

Depending on those settings and the latest available marketplace information, a calculated price may be reduced, maintained, matched to another observed price, moved slightly below another price, or increased.

B2BLIX may provide explanations, recommendations, examples, default values, warnings, or suggested settings. These are informational convenience features only and are not professional, financial, pricing, competition-law, or commercial advice.

The Customer is solely responsible for selecting, reviewing, testing, approving, and maintaining every pricing setting and strategy.

9.2 Minimum and maximum prices

The Customer is responsible for providing correct minimum and maximum prices or correctly configuring the coefficients from which those values are derived.

Product-level minimum and maximum values may take priority over category-derived values where supported. The Customer must confirm the applicable precedence and calculated limits through the available interfaces.

Minimum and maximum prices are calculation controls, not guarantees against every possible incorrect, delayed, malformed, or unintended marketplace update.

The Customer must independently verify that every minimum price covers its costs, taxes, marketplace fees, delivery costs, payment costs, discounts, contractual obligations, and required margin.

9.3 Data freshness and uncertainty

Price calculations may depend on the latest marketplace observation available to B2BLIX. That observation may be delayed, incomplete, incorrect, stale, or different from the information displayed by the marketplace when the Customer reviews it.

Where the Customer configures separate strategies for uncertain, undefined, missing, or outdated data, the BuyBox Service applies the Customer’s selected settings. The Customer is solely responsible for determining whether those settings are sufficiently conservative.

9.4 No buybox or commercial guarantee

Price is only one factor that may affect marketplace ranking or BuyBox selection. B2BLIX does not know, control, or guarantee every factor considered by the marketplace.

The BuyBox Service does not guarantee that the Customer will obtain or retain the BuyBox, receive orders, increase traffic, improve revenue, preserve margin, make a profit, reduce losses, or achieve any other business result.

10. Exclusion rules and individual products

The Customer may configure exclusion rules to prevent selected products from being processed by automatic repricing functions.

Exclusions may depend on identifiers such as EAN, SKU, product ID, marketplace, seller, or other supported criteria.

The Customer is solely responsible for:

selecting the products that should be excluded;
entering complete and correct exclusion identifiers;
resolving duplicate, missing, or inconsistent identifiers;
reviewing whether exclusions have been applied as intended;
maintaining exclusions when product data changes; and
testing exclusion behavior before enabling automatic publication.

Incorrect or incomplete exclusion rules may result in a product being processed, calculated, exported, or submitted when the Customer intended it to remain unchanged.

Individual product schedules, settings, limits, or overrides may take priority over category-level settings. The Customer must review all applicable product-level overrides.

11. Buybox simulator and testing

The BuyBox Simulator is a testing and educational tool that allows the Customer to examine representative pricing situations using selected settings.

Simulator results are examples only. They do not guarantee that the same result will occur during live processing because live results may depend on different data, timing, marketplace conditions, source values, account settings, or system versions.

Simulator executions and related processing may consume chargeable actions or credits according to the current price list.

Before enabling automatic export or API publication for a large catalog, the Customer should:

begin with a limited number of products or categories;
verify all minimum and maximum prices;
test representative scenarios in the BuyBox Simulator;
run the Service in monitoring-only or review-only mode where available;
review calculations through Product Checker, reports, or output previews;
verify exclusions and product-level overrides;
confirm expected usage charges and spending limits; and
enable broader automatic publication only after satisfactory testing.

Failure to perform a controlled test and rollout is entirely at the Customer’s risk.

12. Outputs, exports, and marketplace publication

Calculated prices may be made available for review, included in generated files, exported through a supported XML format, or submitted through a supported marketplace integration.

A calculated price is only a B2BLIX processing result. An exported or transmitted price is not necessarily the price currently displayed by the marketplace.

The marketplace may delay, reject, modify, ignore, replace, or incorrectly apply a submitted update. Another Customer system, feed, user, marketplace rule, or integration may also overwrite a price after it has been submitted by B2BLIX.

The Customer is responsible for monitoring actual marketplace prices and confirming whether submitted updates were received and applied correctly.

B2BLIX is not responsible for conflicting updates, duplicated publication processes, marketplace processing delays, rejected submissions, overwritten prices, or differences between a calculated, exported, submitted, and publicly displayed price.

13. Subscription, usage-based pricing, and chargeable actions

13.1 Pricing structure

The BuyBox Service may combine a recurring subscription with usage-based or pay-as-you-go charges.

Costs may depend on factors including:

the number of products;
the number of supported marketplaces;
category monitoring frequency;
individual product monitoring frequency;
standard or advanced processing;
data retrieval and discovery operations;
synchronization executions;
simulator executions;
exports or API publication; and
other chargeable functions shown in the Platform.

13.2 Current price list controls

Prices, credit values, action values, batch sizes, included usage, thresholds, and calculation methods may change.

Any examples displayed in these Additional Terms, Documentation, educational materials, or support communications are estimates only.

The current price list, pricing calculator, Subscription Plan, and billing information displayed inside the B2BLIX application control the applicable charges.

The Customer must review the current price list before enabling a chargeable function or changing any frequency, category, marketplace, product, or processing setting.

13.3 Data-retrieval and processing functions

Chargeable data-retrieval or processing functions may include functions identified in the application as API Explorer, Web Explorer, Web Batch, API Product Batch Processing, standard monitoring, advanced monitoring, synchronization, or similar names.

These functions may retrieve products, discover categories, collect marketplace information, process product batches, refresh account data, or prepare information used by the pricing algorithm.

The number of products processed by one request or batch may vary because of marketplace limitations, technical restrictions, account conditions, response size, pagination, data availability, or future changes to the integration.

B2BLIX does not guarantee that one chargeable request will retrieve or update a particular number of products.

13.4 Usage records

Chargeable usage is measured using the Platform’s records. Unless there is a manifest technical error, those records determine the number of chargeable actions and the resulting amount.

Usage reporting may be delayed. Actions already started, queued, completed, or received from a third-party system may appear after the Customer changes a setting, reaches a limit, disables a function, or requests cancellation.

The Customer remains responsible for all usage incurred before the effective suspension, deactivation, or cancellation of the relevant processing.

14. Spending limits and cost control

The BuyBox Service may provide soft spending limits, hard spending limits, usage summaries, notifications, estimates, or other cost-control tools.

A soft limit is generally intended to notify the Customer when recorded usage reaches a selected amount. It does not stop chargeable processing.

A hard limit is generally intended to stop or restrict additional chargeable processing after the Platform records that the selected amount has been reached.

Spending limits are convenience features and are not guarantees that charges will never exceed the selected amount.

A limit may be exceeded because of delayed usage reporting, concurrent executions, queued work, batch processing, third-party response delays, currency or tax calculations, pending records, or actions started before the limit was applied.

The Customer is solely responsible for:

setting commercially appropriate soft and hard limits;
reviewing usage summaries and Stripe billing information;
monitoring category and product frequencies;
reducing or disabling unnecessary monitoring;
reviewing the estimated monthly cost after configuration changes; and
contacting B2BLIX promptly if usage appears unexpected.

Misconfigured monitoring settings may result in charges substantially higher than the Customer expected. The absence of a spending limit, or the selection of a limit that is too high, is the Customer’s responsibility.

15. Third-party dependency and service availability

The BuyBox Service depends on Pigu Group systems, APIs, public marketplace information, hosting providers, internet connectivity, payment providers, authentication services, and other third-party infrastructure.

B2BLIX does not control and is not responsible for:

marketplace outages, maintenance, errors, or delays;
API changes, access restrictions, rate limits, or discontinued endpoints;
changes to marketplace pages, categories, product structures, or identifiers;
incomplete, delayed, inaccurate, or inconsistent marketplace data;
authentication challenges, expired tokens, account blocks, or security requirements;
marketplace ranking, BuyBox, publication, validation, or moderation decisions;
third-party cyber incidents or infrastructure failures; or
changes to marketplace terms, policies, fees, algorithms, or technical requirements.

We may suspend, restrict, modify, or discontinue affected functions if a third-party change makes continued operation unavailable, unlawful, unsafe, technically impractical, or commercially unreasonable.

16. Service-specific warranty disclaimer

The BuyBox Service, marketplace connections, monitoring information, calculations, recommendations, simulator results, reports, files, exports, API submissions, and all related outputs are provided “as is” and “as available”, with all faults and without warranties of any kind.

In addition to the disclaimers contained in the General Terms, B2BLIX does not warrant or guarantee that:

the Customer’s credentials or marketplace connection will remain valid;
an access token will be issued, renewed, or remain available for any particular period;
every product, offer, seller, category, price, or marketplace will be discovered;
products, sellers, categories, or offers will be correctly identified or matched;
marketplace data will be accurate, current, complete, or suitable for calculation;
monitoring or synchronization will occur at an exact scheduled time;
any calculation, recommendation, simulation, export, or API submission will be correct;
minimum or maximum limits will prevent every unintended price outcome;
the marketplace will receive, accept, display, or retain a submitted price;
the Customer will obtain or retain the BuyBox;
the BuyBox Service will be uninterrupted, secure, or error-free; or
the Customer will achieve any particular revenue, order volume, margin, savings, profit, ranking, or commercial result.

The Customer assumes all risk arising from the selection of strategies, settings, frequencies, limits, exclusions, data sources, products, publication methods, and marketplace accounts.

17. Service-specific limitation of liability

The warranty disclaimers, exclusions of damages, liability cap, claim deadline, and other limitations of liability stated in the General Terms apply fully to the BuyBox Service.

To the fullest extent permitted by applicable law, B2BLIX will not be liable for any loss, damage, cost, claim, penalty, refund, chargeback, account action, or business consequence arising from or relating to:

incorrect, delayed, missing, duplicated, or stale marketplace data;
incorrect product, EAN, seller, profile, category, or offer matching;
underpricing, overpricing, unchanged pricing, delayed pricing, or unintended price publication;
incorrect minimum prices, maximum prices, coefficients, strategies, steps, or freshness settings;
incorrect, missing, or ineffective exclusion rules;
loss of margin, sale below cost, lost sales, lost BuyBox position, or missed price increases;
rejected, delayed, overwritten, duplicated, or incorrectly applied marketplace updates;
unavailability, suspension, or restriction of a marketplace account or integration;
unauthorized access resulting from the Customer’s acts, omissions, systems, personnel, or credential handling;
the Customer’s violation of marketplace rules or applicable law;
unexpected usage charges caused by the Customer’s settings or product volume;
failure to configure or review soft and hard spending limits;
failure to test settings before enabling automatic publication;
reliance on recommendations, examples, previews, reports, or simulator results; or
any decision made or action taken based on the BuyBox Service.

The Customer remains solely responsible for every price offered to its customers and for all contractual, tax, consumer, marketplace, and legal consequences arising from that price.

18. Subscription cancellation and deactivation

18.1 How to cancel

A Customer that wishes to cancel its BuyBox Service subscription must log in to its B2BLIX account, open the Billing section, select the available Stripe button or billing portal, and complete the subscription-cancellation process in Stripe.

Disabling monitoring, removing credentials, deleting a synchronization, stopping exports, ceasing use of the BuyBox Service, or contacting support without completing the applicable cancellation process does not by itself cancel the subscription.

Where the Stripe billing portal or B2BLIX interface is unavailable, the Customer must send a written cancellation request to [email protected].

18.2 Cancellation date and continued access

Unless the applicable billing interface expressly states otherwise, cancellation is scheduled to take effect at the end of the Customer’s current billing period rather than immediately.

The Customer may continue to have access to the BuyBox Service until the cancellation date displayed in Stripe or the B2BLIX billing interface.

Where the Customer’s billing cycle renews on the first day of a calendar month, a cancellation scheduled during that month may take effect at the end of that billing period. The cancellation date shown in the billing interface controls.

18.3 Final charges

Cancellation does not remove or reverse subscription fees, usage charges, taxes, pending invoice items, or other amounts incurred before the effective cancellation date.

The Customer may receive a final invoice after requesting cancellation, including for chargeable usage recorded or reported during the final billing period.

The Customer remains responsible for paying all final invoices and accrued charges, including charges for actions completed or reported after the cancellation request but incurred before processing stopped.

18.4 Data and credentials after cancellation

The Customer should export any required reports or data before the effective cancellation date.

Following deactivation or termination, B2BLIX may revoke marketplace connections and delete or anonymize credentials, tokens, configurations, logs, and other Customer Data in accordance with the General Terms, Privacy Policy, applicable legal obligations, and internal retention procedures.

19. Suspension and termination by b2blix

In addition to the rights provided in the General Terms, B2BLIX may suspend or terminate the BuyBox Service where:

the Customer fails to pay applicable subscription or usage charges;
the Customer’s marketplace credentials are invalid, compromised, or unauthorized;
continued access may create a security, technical, financial, or legal risk;
the Customer violates marketplace rules, these Additional Terms, or the General Terms;
a marketplace or other third party restricts or prevents the required access;
the Customer’s usage materially disrupts or threatens the Platform or a third party;
the Service is used for unlawful, deceptive, abusive, or harmful conduct; or
continued provision of the BuyBox Service becomes unavailable, unlawful, unsafe, or commercially impractical.

Suspension or termination does not relieve the Customer of payment obligations incurred before the effective suspension or termination date.

20. Amendments

B2BLIX may update these Additional Terms to reflect changes to the BuyBox Service, marketplace integrations, pricing structure, data-processing methods, security requirements, legal obligations, or business practices.

Material changes may be communicated through the Platform, by email, or by another reasonable method.

Continued use of the BuyBox Service after updated Additional Terms take effect constitutes acceptance of those updated terms. If the Customer does not agree, it must stop using and cancel the BuyBox Service before the updated terms take effect.

21. Governing law and dispute resolution

The governing-law and dispute-resolution provisions of the General Terms apply to these Additional Terms and the BuyBox Service.

This includes the requirement to attempt good-faith negotiation and mediation before arbitration and, if the dispute remains unresolved, mandatory final resolution by the Riga Civil Disputes Arbitration Court in written proceedings before a single arbitrator, in accordance with the laws of the Republic of Latvia and the prevailing rules of that arbitration court.

22. Contact information

SaaS Factory OÜ
Registry code: 16191717
Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141, Estonia
Email: [email protected]